Frequently asked question

Below you will find all the frequently asked questions about the hello aurora app.

See the FAQs about our Northern Lights application, find the most common questions ands answer about hello aurora below. If you cannot find the question you are looking for, please feel free to contact us and we will do our best to help you find the answer you are looking for 💚

🤩 General

Do I need to pay to use the app?

No, you do not need to pay to use hello aurora. Our aurora app is free to use, however you can upgrade your account to a Pro version for more features.

Does the app available in another language than English?

Hello aurora is only available in English but we are trying our best to make the content as simple as we can so everyone can understand it easily.

Why don’t you make the app available in another language such as Chinese and German?

Due to our limited resources, we are not able to implement more languages into the app.

Is the app only available in Iceland?

You can download hello aurora app from everywhere in the world and can be used in most aurora countries such as SwedenNorway, Finland, Alaska and Canada.

How do I read the aurora forecast?

We understand reading the Northern Lights forecast is complicated therefore we tried our best to make the app as simple as possible. If there are some data that you cannot understand, remember you can tap on the block and it will give you a full explanation.

Does the app available on the website?

Unfortunately the hello aurora app is only available on iOS and Android we do not have the resources to make it available on the desktop yet.

📷 Moments

Why can I only upload a 1 hour old picture at most?

To make the app as real-time as possible we only allow pictures (from your photo library or taken with the camera) that are 1 hour old or less.

Every month we choose the best aurora photos to be featured on the moment page. If you wish your photo to be featured we recommend sharing your fabulous moment on the app and you may be pick for the next featured moments.

Can I upload videos of the Northern Lights?

Unfortunately, you can only upload pictures on hello aurora. We do not have the resources to make the video option available yet.

⚙️ Settings

How do I change my aurora forecast location on the app?

You are able to add change change location under the Pro plan. To change or add another location please go to More > Settings and there you will be able to configure it as you like.

Can I only receive Northern Lights notifications from my current location?

By default, if you allowed it, you will receive aurora alerts and notifications based on your GPS location. However, by subscribing to the Pro plan you can decide to choose others countries to receive notification from, even if you are not there.

I receive many notifications from away from my location, that's not very helpful, can I change that?

By default, you will receive notifications for the whole country that are selected in your settings. However, you can define notifications by kilometer ranges around your GPS location, with different values under the Pro plan.

How do I get the aurora alert notification?

Go to More > Settings. Under the Settings section, you will find Configure notifications. There you can manage your notification settings as you like.

👤 Account

Why do I need to create an account?

Aside from being an aurora forecast app, Hello Aurora is also a community of aurora enthusiasts where people can share their moments and interact with each other. By creating an account, you will have access to features such as the ability to post and share your own aurora photos, react to others' moments, and connect with other members of the community who share the same interest in aurora borealis.

Having an account will help us to ensure a safe and respectful community focused on genuine aurora photos and enables us to assist you promptly if you encounter any issues. Please rest assured that your privacy is a priority, and we'll never share your email with anyone.

I forgot my password what can I do?

To reset your password you simply need to press "Forget password" when trying to log in, from there you will be able to reset your password.

How can I verify my account?

Once you have registered we will send a verification email to the email you signed up with. From there you can simply press the button on the email to verify your account.

What if I do not receive the verification email?

If you cannot find our email in your inbox please check your junk inbox or spam inbox. If you cannot find the email, you can resend another verification email by yourself in the more screen. If it still doesn't work, please contact us and we will help you with this.

How do I delete my account?

You can go to "more" > "your profile" > "edit" > scroll down, and a delete option will be there. That will remove all the data that might have been saved during your time using the app. There is no undo possible, no data will be able to be recovered.

How do I cancel my subscription?

To cancel your subscription please follow the instruction from Play Store or App Store.

I have subscribed to the Pro version but my account is not upgraded

Please send us a screenshot of your receipt for the purchase and we will look into this for you. To check your purchase history, just follow these simple instructions: For Android users, check your Play Store, and for iOS users, check your App Store. We'll be more than happy to assist you with this!

Get started

Don't wait any longer, download hello aurora and start exploring!