Why is Hello Aurora better than other Northern Lights apps?
Hello Aurora combines accurate, real-time aurora forecasts with a vibrant global community of aurora hunters.
Unlike other apps, we offer:
- Up-to-date forecasts powered by trusted space agency data
- A social platform to share photos, sightings, and experiences with fellow enthusiasts worldwide
- User-friendly design focused on simplicity for all skill levels
Whether you’re a beginner or a seasoned aurora chaser, Hello Aurora brings everything you need to catch and celebrate the Northern Lights in one place.
Is Hello Aurora Free?
Our Northern Lights app is free to use, however you can upgrade your account to a Pro version for more features.
Does Hello Aurora have ads?
Nope! Hello Aurora is completely ad-free, so you can enjoy your aurora experience without interruptions.
Why do I need to create an account?
Aside from being an aurora forecast app, Hello Aurora is also a community of aurora enthusiasts where people can share their moments and interact with each other. By creating an account, you will have access to features such as the ability to post and share your own aurora photos, react to others' moments, and connect with other members of the community who share the same interest in aurora borealis.
Having an account will help us to ensure a safe and respectful community focused on genuine aurora photos and enables us to assist you promptly if you encounter any issues. Please rest assured that your privacy is a priority, and we'll never share your email with anyone.
Is the app available in languages other than English?
Currently, Hello Aurora is only available in English. We work hard to keep the content simple and easy to understand for everyone. That said, we’re actively exploring opportunities to translate the app into more languages.
If you'd like to see Hello Aurora in your language, we'd love to hear from you—your feedback helps us prioritize future translations!
Why don’t you make the app available in another language such as Chinese and German?
Due to our limited resources, we are not able to implement more languages into the app.
Is the app only working for aurora in Iceland?
Hello Aurora is trusted by users around the world. The app is available for download globally and works seamlessly in most aurora-viewing regions—including Finland, Svalbard, Sweden, Norway, the Faroe Islands, the United Kingdom, Ireland, Iceland, Greenland, Canada, the northern United States, Alaska, and more.
Is the forecast available on the website?
Unfortunately, no, the Hello Aurora is an mobile application and is available to be used for both iPhone and Android phone.
Why can I only upload photos that are less than 1 hour old?
To keep Hello Aurora as real-time and reliable as possible, we only allow photo uploads taken within the last hour. This helps ensure that shared sightings reflect current aurora activity for other users.
How do I get my Northern Lights picture featured on the hello aurora app?
We regularly feature standout aurora photos on the Moments page. To be considered, simply share your best Northern Lights sightings through the app. Exceptional photos are handpicked by our team, so make sure to capture and share your most stunning aurora moments—you might be featured next!
Can I upload videos of the Northern Lights?
Unfortunately, you can only upload pictures on Hello Aurora.
Why can't I share my photo from my location?
If you see messages like “The aurora oval has passed” or “Aurora can rarely be spotted at your location,” it means the current conditions don’t support reliable aurora activity based on available data.
We work with space agencies to provide accurate, real-time aurora intensity readings. To maintain the quality and credibility of shared content, we only allow photo uploads when verified aurora activity is detected in your area.
Unfortunately, real-time data is limited in some regions—particularly parts of Canada and the United States. Since we rely on external data and are not a space agency ourselves, we choose to restrict uploads in areas with insufficient data to avoid inaccurate or misleading reports.
We appreciate your understanding as we continue working to expand coverage and improve the experience for all aurora hunters.
How do I change my Aurora forecast location in the app?
Changing or adding forecast locations is available with the Pro plan. To update your location:
Go to More > Settings, and you’ll find the option to manage your forecast locations.
Upgrade to Pro to unlock this feature and get forecasts tailored to multiple locations.
Can I only receive Northern Lights notifications for my current location?
By default, if you've enabled location access, you'll receive aurora alerts based on your GPS location.
However, with the Pro plan, you can choose additional locations—even in other countries—and receive notifications for those areas, regardless of where you are. This is the best trick for tourist to practice and get information from home before traveling to the aurora destinations.
I’m getting notifications from far away locations that aren’t helpful. Can I change that?
By default, notifications cover the entire country selected in your settings, which might include areas far from your exact location.
With the Pro plan, you can customize notifications to a specific radius around your GPS location—choosing how many kilometers you want to receive alerts from—so you only get relevant updates nearby.
How do I get the aurora alert notification?
Go to More > Settings. Under the Settings section, you will find Configure notifications. There you can manage your notification settings as you like.
I forgot my password what can I do?
To reset your password you simply need to press "Forget password" when trying to log in, from there you will be able to reset your password.
How can I verify my account?
Once you have registered we will send a verification email to the email you signed up with. From there you can simply press the button on the email to verify your account.
What if I do not receive the verification email?
If you cannot find our email in your inbox please check your junk inbox or spam inbox. If you cannot find the email, you can resend another verification email by yourself in the more screen. If it still doesn't work, please contact us and we will help you with this.
How do I delete my account?
You can go to "more" > "your profile" > "edit" > scroll down, and a delete option will be there. That will remove all the data that might have been saved during your time using the app. There is no undo possible, no data will be able to be recovered.
How do I cancel my subscription?
To cancel your subscription please follow the instruction from Play Store or App Store.
I have subscribed to the Pro version but my account is not upgraded
Please send us a screenshot of your receipt (with the order ID, visible) for the purchase and we will look into this for you. To check your purchase history, just follow these simple instructions: For Android users, check your Play Store, and for iOS users, check your App Store. We'll be more than happy to assist you with this!
Does Hello Aurora collect my data?
Yes, we collect minimal data necessary to provide and improve your experience—such as location for accurate forecasts and usage data to enhance the app. Your privacy is important to us, and we never share your personal information with third parties without your consent.
For full details, please see our Privacy Policy.