Q: Why should I use Hello Aurora?
A: Hello Aurora is a Northern Lights tracker that combines accurate real-time aurora forecasts with a vibrant global community of aurora hunters. You can see where others are spotting the lights, share your own photos, and connect with people who love the aurora as much as you do.
Q: Is Hello Aurora free?
A: Yes! Hello Aurora is free to use, with an optional Pro version that unlocks extra features for serious aurora hunters.
Q: What does the Pro version included?
A: With the Pro version, you can get alerts only from nearby areas, share unlimited Moments, track how many auroras you’ve seen, and explore a beautiful community photo library, all designed to help you catch more auroras effortlessly.
Q: Does Hello Aurora have ads?
A: Nope! Hello Aurora is completely ad-free (even on the free version), so you can enjoy the magic of the auroras without any interruptions. From day one, our mission has been to create an app that’s not just helpful, but genuinely easy and enjoyable to use.
Q: Is Hello Aurora available worldwide?
A: Yes! Hello Aurora works wherever the Northern Lights can be seen — including Iceland, Norway, Sweden, Finland, and the UK and provides real-time forecasts and community sightings across the globe.
Q: How can I see the aurora photo's location?
A: To see where the moment was taken and shared from, just tap the three dots in the bottom right corner of the screen and select “Show moment's location.” This is super helpful if you’re planning your Northern Lights trip and want to pinpoint exactly where to go.
Q: How to read the aurora forecast?
A: On Hello Aurora app we provide you with easy to understand real-time data. Press on each blog to understand each metrics or read this detailed article about how to understand the aurora forecast in an easy-way.
Q: How do I change my Aurora forecast location in the app?
A: To update your location: Go to More > Settings, and you’ll find the option to manage your locations.
Q: I only want to receive alerts from nearby locations. How can I do that?
A: You can do this by upgrading to the Pro Plan, which allows you to set a custom notification range. This way, you’ll only receive aurora alerts from within a specific distance of your current location.
Q: Is the app available in languages other than English?
A: Yes, Hello Aurora is available in French and Thai as well.
If you'd like to see Hello Aurora in your language, we'd love to hear from you!
Q: I’m getting notifications from far away locations that aren’t helpful. Can I change that?
A: By default, notifications cover the entire country selected in your settings, which might include areas far from your exact location.
With the Pro plan, you can customize notifications to a specific radius around your GPS location—choosing how many kilometers you want to receive alerts from—so you only get relevant updates nearby.
Q: Is the app only working for aurora in Iceland?
A: No, Hello Aurora can be use worldwide. While Iceland is the top location to see the Northern Lights. Our app provide aurora forecast for Norway, Sweden, Finland, Iceland and United Kingdom.
Q: Is the aurora forecast available on the website?
A: Unfortunately, no, Hello Aurora is an mobile application and is available to be used for both iPhone and Android phone.
Q: What is my chance of seeing the aurora tonight?
A: On the Today page, you can see the percentage chance of seeing the aurora at your location. This calculation combines space, astronomy, and weather data, and is based specifically on the conditions where you are.
Q: Can I find the KP-index aurora forecast on Hello Aurora?
A: Yes! You can see the KP value in the Hello Aurora app. However, we don’t recommend using it to forecast the Northern Lights. Instead, rely on Real-time data for the most accurate predictions.
If you want to know why the KP-index isn’t reliable for aurora hunting in the Arctic, check out this article.
Q: Why do I need to create an account?
A: Aside from being an aurora forecast app, Hello Aurora is also a community of aurora enthusiasts where people can share their moments and interact with each other. By creating an account, you will have access to features such as the ability to post and share your own aurora photos, react to others' moments, and connect with other members of the community who share the same interest in aurora borealis.
Having an account will help us to ensure a safe and respectful community focused on genuine aurora photos and enables us to assist you promptly if you encounter any issues. Please rest assured that your privacy is a priority, and we'll never share your email with anyone 💚
Q: I forgot my password what can I do?
A: To reset your password you simply need to press "Forget password" when trying to log in, from there you will be able to reset your password.
Q: How can I verify my account?
A: Once you have registered we will send a verification email to the email you signed up with. From there you can simply press the button on the email to verify your account.
Q: What if I do not receive the verification email?
A: If you cannot find our email in your inbox please check your junk inbox or spam inbox. If you cannot find the email, you can resend another verification email by yourself in the more screen. If it still doesn't work, please contact us at contact@hello-aurora.com and we will help you with this.
Q: How do I delete my account?
A: You can go to "more" > "your profile" > "edit" > scroll down, and a delete option will be there. That will remove all the data that might have been saved during your time using the app. There is no undo possible, no data will be able to be recovered.
Q: I have verified my email but still cannot use the app
A: Sometimes these annoying bugs happen. Please try the following steps:
Close the app completely and reopen it.
If that doesn’t work, clear the app cache:
Go to More > Resources, scroll all the way to the bottom, and tap “Clear cache and refresh.”
After that, log in again.
Q: Why can I only upload photos that are less than 1 hour old?
A: To keep Hello Aurora as real-time and reliable as possible, we only allow photo uploads taken within the last hour. This helps ensure that shared sightings reflect current aurora activity for other users.
Q: How do I get my Northern Lights picture featured on the Hello Aurora app?
A: We regularly feature standout aurora photos on the Moments page. To be considered, simply share your best Northern Lights sightings through the app. Exceptional photos are handpicked by our team, so make sure to capture and share your most stunning aurora moments, you might be featured next!
Q: Can I upload videos of the Northern Lights?
A: Unfortunately, you can only upload pictures on Hello Aurora but feel free to tag us on social media @helloauroraapp and we will re-post your video 💚
Q: Why can't I share my photo from my location?
A: If you see messages like “The aurora oval has passed” or “Aurora can rarely be spotted at your location,” it means the current conditions don’t support reliable aurora activity based on available data.
We work with space agencies to provide accurate, real-time aurora intensity readings. To maintain the quality and credibility of shared content, we only allow photo uploads when verified aurora activity is detected in your area.
Unfortunately, real-time data is limited in some regions, particularly parts of Canada and the United States. Since we rely on external data and are not a space agency ourselves, we choose to restrict uploads in areas with insufficient data to avoid inaccurate or misleading reports.
We appreciate your understanding as we continue working to expand coverage and improve the experience for all aurora hunters.
Q: How do I get the aurora alert notification?
A: Go to More > Settings. Under the Settings section, you will find Configure notifications. There you can manage your notification settings as you like.
Q: Does Hello Aurora collect my data?
A: Yes, we collect minimal data necessary to provide and improve your experience, such as location for accurate forecasts and usage data to enhance the app. Your privacy is important to us, and we never share your personal information with third parties without your consent.
For full details, please see our Privacy Policy.
Q: How do I change my username?
A: To change your username go to
More > Your account > Edit
Q: Is my email shown to everyone in the app?
A: No, your email is only visible to you. But if you add information such as Website, Instagram username or X and Bio. These information will be shown to the community of users with Pro account.
Q: How do I cancel my subscription?
A: To cancel your subscription please follow the instruction from Play Store or App Store.
Q: How do I get a refund for my subscription?
A: The payment are manage by Apple og Google. If you are using Android devices please follow this instruction and this instruction for iOS devices.